Lumora Flowers – Privacy Policy

At Lumora Flowers, we are committed to safeguarding the privacy of our customers and website visitors. This policy outlines how your personal data is collected, used, and protected when you interact with https://lumoraflowers.ae.

1. Information We Collect

We collect personal information such as your name, address, contact details, payment information, and delivery instructions when you:

  • Place an order on our website
  • Contact us via email or forms
  • Subscribe to our newsletters or promotions

This information is collected lawfully and securely, and used solely for the purpose of:

  • Processing and delivering your orders
  • Communicating with you about your order
  • Providing you with a better user experience

2. Data Privacy and Security

  • All payment and personal information is encrypted using industry-standard security technologies.
  • We do not store, sell, share, or rent your debit/credit card details or any personally identifiable information to third parties.
  • We may use aggregated, non-personal data for internal analysis to improve our services.

3. Email Marketing

We may occasionally send promotional emails or newsletters. These will always include an option to unsubscribe.
We will never sell or disclose our mailing list to any third parties.

4. Cookies

Our website may use browser cookies to:

  • Enhance site performance
  • Remember your preferences and cart items
  • Track user behavior anonymously for analytics purposes

You can modify your browser settings to decline cookies if you prefer.

5. Disclosure to Third Parties

We do not share your personal information with third parties, except in the following circumstances:

  • Legal requirements (e.g. court order, law enforcement requests)
  • Fraud protection or security checks
  • In the event of a company sale, merger, or acquisition

6. Third-Party Ads and Links

You may see third-party ads while browsing our website. These advertisers may collect data using cookies or similar technologies. Lumora Flowers is not responsible for the data practices or privacy policies of third-party websites linked from ours.

7. Minors

Individuals under the age of 18 are not permitted to register or use our website. We do not knowingly collect or store any personal data from minors.

8. Your Rights

You have the right to:

  • Request access to your data
  • Ask for corrections or deletions
  • Withdraw consent for marketing

Please contact us at [support@lumoraflowers.ae] to exercise any of the above rights.

9. Updates to the Policy

We may update this privacy policy occasionally to meet evolving legal and business standards. All updates will be posted on this page, and the last modified date will be updated accordingly. Continued use of our website after updates implies your consent.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Lumora Flowers
205, Metro Building, Al barsha 1, Dubai, United Arab Emirates
📧 sales@lumoraflowers.ae
📞 +971 56147 1559