Lumora Flowers – Terms & Conditions

Welcome to Lumora Flowers. By accessing and using our website https://lumoraflowers.ae, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

  • Lumora Flowers is based in the United Arab Emirates, and the governing law is UAE local law.
  • We reserve the right to modify or update these terms at any time without prior notice.
  • Continued use of the website implies your acceptance of the revised terms.

2. Eligibility

  • Individuals under the age of 18 are not permitted to register or transact on this website.
  • You are responsible for maintaining the confidentiality of your account details and restricting access to your account.

3. Products & Substitution

  • All products are subject to availability. In case of unavailability, a similar product of equal or higher value will be substituted.
  • Due to seasonal variations and availability, the actual product may differ slightly from the images displayed.
  • Flowers may arrive in bud form to ensure freshness and longer life.

4. Payments

  • We accept Visa and MasterCard debit/credit cards in AED.
  • The cardholder must retain a copy of transaction records and relevant policies.
  • Payments are securely processed through encrypted channels. No card details are stored on our servers.

5. Delivery

  • Orders are delivered through temperature-controlled vehicles.
  • We aim to deliver at the requested time, but delays may occur due to unforeseen circumstances.
  • Contactless delivery is encouraged for health and safety.
  • If the recipient is not available at the time of delivery, we will attempt redelivery or coordinate with the sender.

6. International Orders

  • Unless explicitly stated, deliveries are limited to within the UAE.
  • For international browsing, users are responsible for complying with local laws.

7. Cancellations & Refunds

  • Orders can be cancelled up to 24 hours before the scheduled delivery for a full refund.
  • Once an order has been dispatched or delivered, it cannot be cancelled or refunded.
  • If there is a complaint about product quality, customers must notify us within 24 hours of delivery. If found valid, we will offer a replacement or refund.

8. Returns

  • Due to the perishable nature of our products, returns are not accepted.
  • Refunds will be made only to the original mode of payment within 10 to 45 days, depending on the bank’s processing time.

9. Coupon Codes & Offers

  • Promo codes and discounts are subject to change or withdrawal without prior notice.
  • Discounts apply only to product value (excluding delivery charges).
  • Only one coupon can be used per transaction.

10. Flower Care Tips

  • Trim the stems and place flowers in fresh water upon arrival.
  • Change water daily and keep flowers in a cool place, away from direct sunlight and vents.

11. Prohibited Use

  • You may not use this website for any commercial purpose without prior written permission from Lumora Flowers.
  • Any unauthorized use may result in legal action.

12. Intellectual Property

  • All content on the website (text, images, design) is the property of Lumora Flowers and is protected by copyright laws.
  • You may not reproduce or distribute any material without our written consent.

13. Limitation of Liability

  • Lumora Flowers will not be held responsible for indirect or consequential losses resulting from the use of our services or products.
  • We shall not be liable for delays due to natural disasters, traffic, weather, or incorrect delivery information.

14. Privacy Policy

  • We collect customer data solely for order processing and customer service. By using our services, you agree to our privacy practices.

15. Dispute Resolution

  • Any disputes arising will be settled under the jurisdiction of UAE courts.

16. Contact Us

For any questions or concerns, please reach out to us at:
205, Metro Building, Al barsha 1, Dubai, United Arab Emirates
📧 sales@lumoraflowers.ae
📞 +971 56147 1559